Minimum Version Required:
To perform an installation you will need:
The IP address of the PBX (C-LAN) and a valid username and password for the Telnet interface
The IP address of the (or AES server) and a valid username and password for the TSAPI interface
Extensions, Agents, Groups
A working AES server should be configured and tested before attempting to connect. Most problems tend to be around the area of users and their privileges.
No IVR events through CTI are received.
TSAPI / Telnet
Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, AES server) as appropriate.
To monitor agents you require a ACD License for the server.
To PBX - TCP: 5023 (Telnet)
To TSAPI server - TCP: 450 (TSAPI)
Plus additional TCP ports: 1020-1200 (TSAPI)
The Avaya Definity connects onto the LAN via the C-LAN interface and the MAP/D card. AES server is required that includes TSAPI protocol.
The Avaya Communication Manager connects onto the LAN via the Processor Ethernet connection (or C-LAN interface). A separate AES server (version 3 plus) is also required.
The IP address and other settings of the telephone system are set through the Telnet programming interface. Named licenses are not supported
Firmware Requirements (for new installations):
Avaya Definity: Release 7 or later
Avaya Communication Manager: 8 or below
|WAN Connectivity||Trunk Monitoring||Analog Phones Supported||Agent Features Supported|