This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.
Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.
We hope you find this information useful.
| Name | Connection Type | WAN Connectivity | Trunk Monitoring | Analog Phones | Agent Features | License Charge | Actions |
|---|---|---|---|---|---|---|---|
| Alcatel OmniPCX Office (OXO) | CSTA | ||||||
| Avaya Aura Communication Manager | TSAPI / Telnet | ||||||
| Avaya IP Office | TAPI | ||||||
| Cisco Unified Call Manager | Tapi | ||||||
| Innovaphone PBX | TAPI/XML | ||||||
| Ericsson LG IPECS eMG80 | Tapi | ||||||
| Ericsson LG IPECS | Tapi | ||||||
| Ericsson LG ipLDK | Tapi | ||||||
| Mitel MiVoice Business | Proprietary (MiTAI), HTTP | ||||||
| Mitel MiVoice Office 250 | Sufficient OAI resources for Monitor and Call Control | ||||||
| Mitel MiVoice Office 400 | CSTA Phase III / HTTP | ||||||
| NEC SL1100 | Tapi | ||||||
| NEC SV8100 | TAPI | ||||||
| NEC SV9100 | TAPI | ||||||
| Nortel BCM | Proprietary (LAN CTE) | ||||||
| uaCSTA Handsets Mitel (Aastra) | uaCSTA | ||||||
| uaCSTA Handsets Panasonic | uaCSTA | ||||||
| uaCSTA Handsets Snom | uaCSTA | ||||||
| uaCSTA Handsets Yealink | uaCSTA | ||||||
| Unify Hipath 3000 | CSTA Phase III and SNMP | ||||||
| Unify OpenScape Business | CSTA Phase III and SNMP | ||||||
| Unify OpenScape Office (MX/LX) | CSTA Phase III and SNMP | ||||||
| Vodia PBX | CSTA / HTTP | ||||||
| NEC SL2100 | TAPI |