This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.
Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.
We hope you find this information useful.
Name | Connection Type | WAN Connectivity | Trunk Monitoring | Analog Phones | Agent Features | License Charge | Actions |
---|---|---|---|---|---|---|---|
Alcatel OmniPCX Office (OXO) | CSTA | ||||||
Avaya Aura Communication Manager | TSAPI / Telnet | ||||||
Avaya IP Office | TAPI | ||||||
Cisco Unified Call Manager | Tapi | ||||||
Innovaphone PBX | TAPI/XML | ||||||
Ericsson LG IPECS eMG80 | Tapi | ||||||
Ericsson LG IPECS | Tapi | ||||||
Ericsson LG ipLDK | Tapi | ||||||
Mitel MiVoice Business | Proprietary (MiTAI), HTTP | ||||||
Mitel MiVoice Office 250 | Sufficient OAI resources for Monitor and Call Control | ||||||
Mitel MiVoice Office 400 | CSTA Phase III / HTTP | ||||||
NEC SL1100 | Tapi | ||||||
NEC SV8100 | TAPI | ||||||
NEC SV9100 | TAPI | ||||||
Nortel BCM | Proprietary (LAN CTE) | ||||||
uaCSTA Handsets Mitel (Aastra) | uaCSTA | ||||||
uaCSTA Handsets Panasonic | uaCSTA | ||||||
uaCSTA Handsets Snom | uaCSTA | ||||||
uaCSTA Handsets Yealink | uaCSTA | ||||||
Unify Hipath 3000 | CSTA Phase III and SNMP | ||||||
Unify OpenScape Business | CSTA Phase III and SNMP | ||||||
Unify OpenScape Office (MX/LX) | CSTA Phase III and SNMP | ||||||
Vodia PBX | CSTA / HTTP | ||||||
NEC SL2100 | TAPI |