ucplus Server Information

Minimum Version Required:

2.4.0 (IPO R9 requires >2.6.10 27053 R10 & R11 requires 2.6.12)

Installation Notes:

To perform an installation you will need the IP address of the PBX.
System password is required (This is different from the administrator password)
Monitor password is also required.

Directory Download:



Enable the TAPI check box in the Application control on the PBX.
Calls to groups are not shown correctly.
Handsets do not show as unplugged, (although they work again after being reconnected).
Reconnection, Following a PBX restart the ucplus Server will take several minutes before the PBX will allow it.
Phone function key transfers do not support CLI sending.
To receive DDI (DID) you need to configure a call Tag in the incoming call route.
Avaya Communicator - Build a physical extension and then you build a user and associate it to that extension, do not add a softphone.
Avaya Equinox softphone is not supported due to limited functionality.
Avaya call recorder is not supported, the call recording ID is not passed via TAPI.
DND 40+ exceptions crashes the old TAPI driver, this is fixed from

Avaya Workplace softphone hasn't been tested. If it supports the full TAPI events it should work.

IP Office 400 is end of life from Avaya.

Connection Information




A CTI Link Pro license is required

Firewall Requirements:

UDP: 161 (SNMP)
TCP: 50797

PBX Information


The Avaya IP Office connects onto the LAN via the RJ45 socket on the front of the PBX. The local IP address and other network settings are set through the Manager software.
The IP Office 400 is end of life from Avaya.

Driver Requirements:


Firmware Requirements (for new installations):

R9, 10 , 11 have been tested.

Other Requirements:

The unit's security policy needs to have TAPI enabled

WAN Connectivity
Directory Support
Trunk Monitoring
Analog Phones
Agent Features
Call Tracking Support
CLI Retention Support
Type Make Call Hang up Answer Deflect Blind Transfer Supervised Transfer Hold Pick up Send DTMF Call Fwd Dialback
Avaya Handsets
Avaya Equinox softphone
Avaya Communicator