Minimum Version Required:
To perform an installation you will need to install the relevant version of the Cisco TAPI driver and configure it correctly. ucplus Server will use this driver to connect to the telephone system.
Users extension number on multiple devices is not supported - 1 extension number connected to 1 device only.
Jabber softphone hasn't been tested but is known to have Cisco TAPI support.
Supported up to 4000 calls per hour.
*Call ID is not retained on call transfers
*Multiple lines - CUG _ Closed user groups, not supported, please uncheck "Allow Control of Device from CTI" on the DN.
New extensions added on the UCM for CTI monitoring will not automatically download, the Telephony will need a restart, or you can add them manulally.
Cisco - UCCX is not supported.
The Cisco TAPI driver for the correct version of Call Manager must be installed manually first.
The Cisco Unified Communications Manager (Call Manager) runs on PC-based platform. It is configured through the HTML-based programming interface.
The TAPI driver requires that a user to be configured on the Call Manager that can control all relevant extensions.
|Type||Make Call||Hang up||Answer||Deflect||Blind Transfer||Supervised Transfer||Hold||Pick up||Send DTMF||Call Fwd||Dialback|