ucplus Server Information

Minimum Version Required:

MCD V6 and V7 are no longer supported in V3.1 - Version '8' requires 2.6.10 17062> Version '9' requires> 9.1 requires > 9.3 & 9.4 requires> 9.4 & 10.0 & 10.1 supported Only

Installation Notes:

*Server 2019 needs Redistributable (x86) - 12.0.30501 to be installed. *

** Not supported on Mitel Small Business Controller (SMBC) **

To perform an installation you will need the IP address of the PBX and independent user account - user name and password
For ucplus Server 2.6.11 and below you will need the SYSTEM username and password.
For ucplus Server 2.6.12 and above create a new separate HTML user for login.
Version 9 > CTI Application Authentication feature in the Shared System settings needs to be disabled.

Directory Download:

Extensions, Agents, Trunks


** Not supported on Mitel Small Business Controller (SMBC) **

Connections to multi-nodes within a cluster is supported 3.0.x ucplus Server and above.

Handsets 69XX need ucplus Server V3.0.x or above.

Handset 5634 Wifi has not been tested.

Mitel Multicall group is not supported.

MiCollab Softphone not fully supported due to Hold - Unhold doesn't work correctly also call transfers.

The Attendant Console and the 5550 console are not supported as they cannot be monitored. Handsets without speakerphones (including 5001, 5005, 5201, 5207, analog) do not provide a full range of handset control.

Dect handsets 700 series and base stations RFP 44,45,47 RFP 48 have not been tested and these generally are not supported.

A MiTAI CTI license is required but not directly available for purchase from Mitel. Instead Mitel collect a royalty payment for any registered application connecting to the Mitel MiVoice Business (aka 3300/MCD) telephone system using the MiTAI interface. This payment is collected and submitted to Mitel by the approved MSA partner for the registered application (us in this case). Please contact us directly to obtain pricing and further details.

NOTE: The published purchase price for our products supporting MiTAI does not include the royalty charge. This is itemized as a separate required charge for all our customer and partners purchasing MiTAI-enabled solutions.

Connection Information


Proprietary (MiTAI), HTTP


MiTAI server (royalty)
Multi-node Cluster = Each additional node requires a "PBX" (Site) license
A "PXP" (PBX Plus) license for each Resilient PBX/Node.

Firewall Requirements:

MITAI - 5320
TCP: 8000 and 8001

PBX Information


The MiVoice Business connects onto the LAN via the RJ45 socket on the front of the PBX. The local IP address and other network settings are set through the HTML-based programming interface.
Deployment Flexibility: Distributed, centralized, and public cloud, virtual deployment though VMware is also available.

Driver Requirements:


Firmware Requirements (for new installations):

Last tested Mitel R10.1

Other Requirements:

A license is required for to be purchased for continued use of the MiTAI interface

WAN Connectivity
Directory Support
Trunk Monitoring
Analog Phones
Agent Features
Call Tracking Support
CLI Retention Support
Type Make Call Hang up Answer Deflect Blind Transfer Supervised Transfer Hold Pick up Send DTMF Call Fwd Dialback
Mitel Handsets 53xx 69xx
Mitel MiCollab Softphone
Attendant Console
Mitel 56xx WiFi handsets