Minimum Version Required:
MCD V6 and V7 are no longer supported in V3.1 - Version '8' requires 2.6.10 17062> Version '9' requires 188.8.131.5274> 9.1 requires 184.108.40.20638 > 9.3 & 9.4 requires 220.127.116.1157>
*Server 2019 needs Redistibutable (x86) - 12.0.30501 to be installed. *
To perform an installation you will need the IP address of the PBX and independent user account - user name and password
For ucplus Server 2.6.11 and below you will need the SYSTEM username and password.
For ucplus Server 2.6.12 and above create a new separate HTML user for login.
Version 9 > CTI Application Authentication feature in the Shared System settings needs to be disabled.
Extensions, Agents, Trunks
Connections to multi-nodes within a cluster is supported 3.0.x ucplus Server and above.
Handsets 69XX need ucplus Server V3.0.x or above.
Handset 5634 Wifi has not been tested.
Mitel Multicall group is not supported.
MiCollab Softphone not fully supported due to Hold - Unhold doesn't work correctly also call transfers.
The Attendant Console and the 5550 console are not supported as they cannot be monitored. Handsets without speakerphones (including 5001, 5005, 5201, 5207, analog) do not provide a full range of handset control.
A MiTAI CTI license is required but not directly available for purchase from Mitel. Instead Mitel collect a royalty payment for any registered application connecting to the Mitel MiVoice Business (aka 3300/MCD) telephone system using the MiTAI interface. This payment is collected and submitted to Mitel by the approved MSA partner for the registered application (us in this case). Please contact us directly to obtain pricing and further details.
NOTE: The published purchase price for our products supporting MiTAI does not include the royalty charge. This is itemized as a separate required charge for all our customer and partners purchasing MiTAI-enabled solutions.
Proprietary (MiTAI), HTTP
MiTAI server (royalty)
Multi-node Cluster = Each additional node requires a "PBX" (Site) license
A "PXP" (PBX Plus) license for each Resilient PBX/Node.
MITAI - 5320
TCP: 8000 and 8001
The MiVoice Business connects onto the LAN via the RJ45 socket on the front of the PBX. The local IP address and other network settings are set through the HTML-based programming interface.
Deployment Flexibility: Distributed, centralized, and public cloud, virtual deployment though VMware is also available.
Firmware Requirements (for new installations):
Last tested Mitel R9.4
A license is required for to be purchased for continued use of the MiTAI interface
|Type||Make Call||Hang up||Answer||Deflect||Blind Transfer||Supervised Transfer||Hold||Pick up||Send DTMF||Call Fwd||Dialback|
|Mitel Handsets 53xx 69xx|
|Mitel MiCollab Softphone|
|Mitel 56xx WiFi handsets|