PBXs and Telephone Systems | ucplus

Welcome

This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.

Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.

We hope you find this information useful.

Name Actions
Alcatel OmniPCX Office (OXO)
Auerswald COMpact
Auerswald COMmander
Avaya IP Office
Avaya Aura Communication Manager
Nortel BCM
Cisco UC500
Cisco Call Manager Express
Cisco Unified Call Manager
Ericsson LG IPECS
Ericsson LG ipLDK
Ericsson LG eMG80
Mitel MiVoice Business
Mitel MiVoice Office 250
Mitel MiVoice Office 400
NEC SL1100
NEC SV8100
NEC SV9100
NEC Aspire
NEC XN120 (Topaz)
ShoreTel ShoreGear
Unify OpenScape Office (MX/LX)
Unify OpenScape Business
Unify Hipath 3000
uaCSTA Handsets Yealink
uaCSTA Handsets Snom
uaCSTA Handsets Panasonic
uaCSTA Handsets Mitel (Aastra)
Yeastar MyPBX
Innovaphone PBX
Intelbras Impacta
Zultys MX
Aastra OpenCom
Aastra MX One
Teldat Elmeg Hybird
Toshiba IP Edge
Toshiba CIX
NEC SL2100

Glossary

Name
Make and model of the telephone system.
WAN Connectivity
The CTI protocol can be reliably routed across a wide area network.
Trunk Monitoring
Trunk side information is available through the CTI interface.
Analog Phones
Call control and events from Analog handsets are available through the CTI interface.
Agent Features
Agent login, logout and status change are supported through the CTI interface.
License Charge
An approximate indication of telephone system CTI license price:
  • Empty: Probably no charge but advisable to check;
  • $: typically less than 500 USD;
  • $$: typically greater than 500 USD.