PBXs and Telephone Systems | ucplus

Welcome

This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.

Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.

We hope you find this information useful.

Name Actions
Alcatel OmniPCX Office (OXO)
Avaya Aura Communication Manager
Avaya IP Office
Cisco Unified Call Manager
Innovaphone PBX
Ericsson LG IPECS eMG80
Ericsson LG IPECS
Ericsson LG ipLDK
Mitel MiVoice Business
Mitel MiVoice Office 250
Mitel MiVoice Office 400
NEC SL1100
NEC SV8100
NEC SV9100
Nortel BCM
uaCSTA Handsets Mitel (Aastra)
uaCSTA Handsets Panasonic
uaCSTA Handsets Snom
uaCSTA Handsets Yealink
Unify Hipath 3000
Unify OpenScape Business
Unify OpenScape Office (MX/LX)
Vodia PBX
NEC SL2100

Glossary

Name
Make and model of the telephone system.
WAN Connectivity
The CTI protocol can be reliably routed across a wide area network.
Trunk Monitoring
Trunk side information is available through the CTI interface.
Analog Phones
Call control and events from Analog handsets are available through the CTI interface.
Agent Features
Agent login, logout and status change are supported through the CTI interface.
License Charge
An approximate indication of telephone system CTI license price:
  • Empty: Probably no charge but advisable to check;
  • $: typically less than 500 USD;
  • $$: typically greater than 500 USD.